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Villa Casona Palms is listed on these major vacation rental websites.
Please click the logo of your preferred site below for direct access to our listing and booking information,
or contact owner at michael.owen@casonapalms.com

Frequently Asked Questions

 

Accommodation & Amenities

Activities & Sport

Booking & Rates

Communications

Food & Supplies

Health & Security

Location & Travel

Tourism & Weather

General/Other

 

 

How many people can the whole villa accommodate?
The villa can accommodate up to 8 persons, 6 adults in beds and 2 children on convertible couches/futon sofa.

Is there housekeeping provided?
Our resident caretaker couple provide daily housekeeping and keep the beach and grounds tidy. This service is included in the rent.

 

 

 

 

 

 

Is there fly-fishing available in the area?
There is excellent fly-fishing along the coast, both in the sea on the inland lakes. We provide information about guides/instructors in the guest book that we send you before your arrival.

What information is available about things to do and see in Mahahual and the surrounding area?
Our guest book contains detailed information (bars/restaurtants, shops, sightseeing, water sports, etc.), so that you can plan your stay in advance and get the most out of your holiday.

What is the sea like in front of the villa?
The sea in front of our villa is shallow and calm, protected by the barrier reef that runs down the coast, 500 yards offshore.

What is there to do in the evening?
Dining on the terrace is wonderfully relaxing and the sky at night is quite amazing. You will rarely see the stars as well as this and, when there's a full moon, it's almost as bright as daylight! If you want more lively atmosphere, several restaurants in Mahahual are open in the evening, some offering live music at certain times of the year (listed in our guest book).

Where are the nearest bars and restaurants?
There are numerous bars and restaurants in Mahahual, 30-35 minutes drive from the villa. There is also an inn on the beach half way to Mahahual where one can eat at midday and in the evenings. Full information is included in our guest book.

Where can we find good places to snorkel?
There are lots of places to snorkel along the Costa Maya, including 2 coral heads directly in front of the villa, half way to the reef. For more information about snorkelling along the coast, visit Mayan Beach Garden

 

 

 

 

How can we book the house?
We list the property on a number of rental websites, all listed on this page.

What extra charges are there, in addition to the rates listed on the rental websites?
The rates quoted are all-inclusive, including electricity, propane gas, water and cleaning. The only additional cost is a tip for the caretakers at the end the stay if you were satisfied with their service.

 

 

 

 

 

 

Is there internet at the villa?
There is wifi internet at our villa, provided via a Telmex signal transmitted to all home owners up and down the coast.  The signal is as fast as anywhere on the Costa Maya, often excellent, but it can suffer in certain weather conditions.

 

 

 

 

 

 

 

Can one obtain fresh fish & lobster at the villa?
Our caretaker can obtain fish and shellfish for you, weather permitting, at very reasonable cost. There are also two fishing co-operatives in Mahahual where you can buy fish and lobsters.

Where are the nearest grocery stores?
The nearest are in Mahahual, a 30+ minute drive from our villa. But, we recommend shopping for groceries initially at one of the large hyper-markets along the highway when you drive from Cancun. There are also two local suppliers who drive up the coast past our villa twice a week, offering a limited range of groceries.

 

 

 

 

 

 

How safe is the area?
The whole Mexican Caribbean is very safe. There are other parts of Mexico that are indeed dangerous, but not the Eastern seaboard where our house is. Since it is secluded, we have a full-time caretaker couple who live in a small house at the back of our property and their presence helps you feel safe. But even when they take holiday, when we are at the villa, we feel totally safe on our own.

What medical facilities are there close by?
There is a private medical clinic in Mahahual with English speaking doctors. There are also two small pharmacies in Mahahual (details in the guest book).

 

 

 

 

 

 

How do we find the way to your villa?
We send detailed travel information and directions to you one month before you arrive.

How far is the nearest town/village?
Mahahual, our nearest village on the coast, is a 30-35 minute car ride away.

Is a 4-wheel drive car necessary?
No. The roads are very good all the way to the coast, so you won't need a 4-wheel drive to get there. However, vehicles with high clearance are an asset. We are 7 km north along the beach road which has some potholes, though it is easy to navigate. If you plan going into the Sian Ka'an reserve you can get there with a regular car except during rainy season when a vehicle with high clearance is advisable.

Where exactly is the villa and how far is it from Cancun?
The villa is at 19°00'29.7"N 87°35'25.2"W, about a 4 hour drive from Cancun. If your flight arrives in the afternoon, you may care to spend the first night in Cancun, Playa del Carmen, Akumal or Tulum and enjoy a relaxing drive the following day. We do not recommend driving in the dark. But, even if you were to arrive late, our caretaker would expect you and help you move in.

What are the roads like from Cancun?
Most of the way is highway 307, an excellent road. Only the last few miles/kilometres of coast road are rougher and slower going.

Which car rental company do you recommend?
All major car rental companies operate at Cancun airport. In the holiday and high seasons (late Dec-Apr), you would do well to reserve in advance.

 

 

 

 

 

 

What are the different climate patterns during the year?
- Jan-Apr (high season): Dry, warm days, cooler nights.
- May-June: Hotter and though still mostly dry, risk of the occasional shower.
- July-Aug: Hot and humid, hurricane season (till end Oct) though they are rare.
- Sep-Oct (low season): Hot, less humid, but rainiest time of year.
- Nov-Dec (mid/holiday season): Dry, warm days, cooler nights, little rain.

What are the nearest Mayan ruins to your villa?
- Chacchoben (1+ hours drive) http://en.wikipedia.org/wiki/Chacchoben
- Kohunlich (2½ hours drive) http://en.wikipedia.org/wiki/Kohunlich
- Tulum (2½ hours drive): http://en.wikipedia.org/wiki/Tulum

What cruise ships call in at Mahahual (Costa Maya)?
In the high season (Nov-Apr), several ships dock each week at the Costa Maya cruise ship port, located a few kilometres up the coast from Mahahual village, fewer in the low season. Many of the passengers stay in the duty-free port zone and enjoy the facilities there, whilst others go on excursions. So Mahahual never feels crowded when ships call in. By 5PM all passengers are back on board... and Mahahual reverts to being a sleepy Caribbean village.

 

 

 

 

 

 

For all other questions, please contact us through one of the listed rental websites.

 

 

 

 

 

 

 

 

 

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